Matter Pricing Matter pricing, profitability and budget tracking software

A: BigHand Matter Pricing is a web-based matter budgeting and tracking solution that lets users establish the budget of a matter at inception as well as track its performance; users can then effectively manage both client and firm expectations in terms of costs and ensure a clear picture of the financial impacts of running matters in a certain way.

A: BigHand Matter Pricing is used by representatives from pricing teams, attorneys and business professionals to establish the budget and cost of a matter, determine pricing including the insight and impact of different potential alternative fee arrangements, and then track and report on its performance once work starts, ensuring maximum profitability is realised, and write offs are reduced. 

A: BigHand offers multiple pricing options based on your specific business requirements. Pricing is based on the number timekeepers and how you would like to configure the solution to best fit your needs. To receive a custom quote, chat with a member of our team here.

A: BigHand, we pride ourselves on taking the time to listen and understand your requirements. We have a dedicated team of experts with vast industry expertise who’ll create a package tailored just for you. 

We offer a range of options - from getting the software seamlessly installed and available to users, training to help you get the most out of the software through to helping you maximise success on your investment.

A: Yes! We have a dedicated team of software trainers to help get your teams as self-sufficient as possible, as quickly as possible. We also offer flexibility for you to choose what type of training you require and how much of it you need.

A: BigHand Matter Pricing is designed with a seamless user experience in mind, meaning it’s easy to get your teams setup and using the software. In addition to any training sessions, you’ll also have 24/7 access to a range of training materials to help individuals across each of your departments harness the full power of the solution.

A: Users can be up and running in as little as 6 weeks, but exact timelines will depend on the scope of your project and your internal environment. For the majority of our clients, the project lifecycle (from the kick-off meeting to your users being fully onboarded) takes between 6-12 weeks.

A: At BigHand, we do our best to work with clients’ pre-project to prepare end users for the implementation of new technology and process. 

Post project, our dedicated customer support team will be on hand for technical questions, and we also have dedicated experts in place, many with extensive sector knowledge, to ensure you adopt the tool in the best way to maximise efficiencies, underpin relevant processes and ultimately drive your project to success helping to achieve your desired business and financial objectives.

A: 98% of our customers say they receive outstanding support from BigHand. Our award-winning technical services team provide 24/5 support to every customer via phone, email or our online support portal. Your Account and Solutions Managers are only ever a call away and are committed to ensuring you’re always getting the most from the software.

Read about what our customers are saying here.

A: BigHand aims to be recognised as an organisation adhering to the highest level of Information Security best practice and have implemented a formal Information Security Management System (ISMS). The ISMS is formally managed, controlled, independently audited, and certified to IS027001 and Cyber Essentials Plus.​

Find out more about how we keep your information secure here.

A: IT resource will be required to help determine the scope of the project based on your environment and to assist with implementation.

A: Below are the roles we typically work with to get a project up and running. Depending on the scope of the project, 

some clients will choose to split these responsibilities across multiple stakeholders, while others may appoint one or two individuals to take on multiple roles. 

• An Internal Project Manager to assist with scheduling resources 
• An IT Lead that can work together with BigHand engineers to ensure a smooth installation 
• A Comms Lead to help with comms around the software roll-out 
• A Subject Matter Expert/BH Administrator to manage and adapt the software, post-project 
• An Internal Trainer to help with onboarding staff and encourage adoption 

A: Users can be up and running in as little as 6 weeks, but exact implementation times will depend on the scope of your project and your internal environment. For the majority of our clients, implementation typically takes between 6-12 weeks.

BigHand Matter Pricing can be deployed on the cloud or on-premise depending your firms short term and long term objectives. Speak (Hyperlink contact sales button) to on our team members today to understand how we can customize the tool for your firm’s needs.

A: Yes! When you start your project, our product experts will work with you to design budget templates based on how you structure the delivery of your matters to clients. Once setup, it’s easy for you to adapt and add to these as your requirements change, and onboard new practice groups to achieve maximum profitability per matter across the firm.

A: With Matter Pricing, you have access to current and historical matter and timekeeper data to help you make informed decisions about resourcing, budgeting, and pricing, track matter performance in real time, and export reports ranging from a budget summary to detailed fees and disbursement narratives that can be sent directly to client. Law firm clients now expect to be updated through the delivery of the matter, and by being transparent through the delivery, write offs can be significantly reduced.

A: Yes! You can read case studies from customers of all shapes and sizes here.